Frequently Asked Questions

General

Why Minimal Light?

Minimal Light creates intuitive lighting solutions with advanced motion and touch technology that seamlessly integrates into your space. Our thoughtfully designed products deliver precise illumination exactly when and where you need it, enhancing your environment without compromising its natural aesthetic.

Are these lights really 100% eco-friendly?

Absolutely! Environmental responsibility is at the core of our design. Our lights are ROHS certified, use energy-efficient LED technology, and feature rechargeable batteries to eliminate waste. The sleek, minimalist design isn't just beautiful - it's part of our commitment to sustainable materials and conscious manufacturing.

Can I mount these lights anywhere?

Thanks to our innovative magnetic design, you can install our lights on any magnetic surface in seconds - no tools, drilling, or wiring needed! Perfect for kitchen cabinets, bookshelves, bedside tables, and more. And because they're wireless, you can easily move them whenever you want to refresh your space.

How long does the battery last between charges?

With its powerful 2500mAh ( Aura)/1000mAh (Orb)/ 500mAh (Pulse) and 1300mAh (Sense) built-in battery, you can enjoy hours of continuous lighting without worrying about frequent recharging. The exact battery life depends on brightness settings and usage, but it’s designed to keep up with your daily needs.

Are the lights bright enough for task lighting?

Yes, our products provide ample illumination for their intended use. The Minimal Light Sense delivers 200 lumens with a 120° beam angle, perfect for task lighting in closets, cabinets, and workspaces.

Will the motion sensor activate unnecessarily?

Our motion sensors are precisely calibrated to activate only in low-light conditions and within specific ranges (3 meters for most models). The auto-shutoff feature ensures efficient power usage by turning off after 20 seconds of no movement.

Is installation difficult?

Not at all. Our products feature tool-free installation using premium magnetic mounts with adhesive backing. Simply attach the mounting plate to your desired location, and the light connects magnetically—no wiring or drilling required.

How do I know when to recharge the lights?

Our products feature built-in LED battery indicators that clearly display power levels, eliminating any guesswork. When it's time to charge, simply remove the light from its magnetic mount and connect the included USB cable.

Shipping & Delivery

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

For specific shipping inquiries about your location, our customer care team is ready to assist you at info@minimalight.com

Will I have to pay import duties?

For deliveries outside of the EU, Minimal Light does not collect VAT, GST, duties and/or taxes. If your order is above the minimum tax/duty threshold for your country, you will be responsible to pay any fees associated with importing the goods.If you choose to refuse the customs fee and the shipment is returned back to us, a shipping & handling fee will be deducted from your refund.

When will I receive my order?

Estimated delivery times vary by destination. For precise shipping timelines to your location, our customer care team at info@minimalight.com will provide you with detailed information specific to your region.

Do I need to pay for shipping?

We ship all Minimal Light products worldwide at no additional cost. Simple, transparent, and included with every order.

What happens if my product get lost in transit?

In the rare event your Minimal Light order is delayed or misplaced during transit, our dedicated customer care team is here to help. Contact us immediately at info@minimalight.com, and we'll resolve the situation with the same attention to detail that goes into our products.

Warranties

What if I receive a defective product?

We kindly request that you carefully inspect your order upon receipt. If you discover any defects, damage, or if by any chance you receive an incorrect item, please contact us. Your satisfaction remains our utmost priority and we’re happy to give you the best possible solution.

What if I want to return my order?

Take 90 days to experience Minimal Light in your space. Not completely satisfied? Contact our customer care team at info@minimalight.com with your order number, and we'll ensure a smooth return process.

What kind of warranty does Minimal Light offer?

5-Year Warranty - Our Commitment to Quality

At Minimal Light, we stand behind the quality and craftsmanship of every product. Each purchase is protected by our comprehensive 5-year limited warranty from the date of original purchase. If your lighting device experiences any manufacturing defect, we'll replace it free of charge within the warranty period.

Covered Products

  • Minimal Light Sense™
  • Minimal Light Orb™
  • Minimal Light Pulse™
  • All future Minimal Light innovations

What's Protected

  • Manufacturing defects
  • Electronic component failures
  • LED malfunction
  • Battery performance issues
  • Charging system defects

Warranty Exclusions
Our warranty does not cover damage caused by:

  • Accidental damage or misuse
  • Unauthorized modifications
  • Use with non-approved accessories
  • Improper installation
  • Incorrect power supply usage
  • Unauthorized repair attempts
  • Normal wear and tear
  • Theft or loss

Warranty Terms

  • Valid for original purchaser only
  • Proof of purchase required (order number or receipt)
  • Applicable only to products bought from authorized retailers
  • Warranty transfers with product for remainder of 5-year term
  • Replacement products will be processed upon receipt of defective items

Power Supply Requirements
For optimal performance and warranty coverage, use only the supplied USB charging cables and follow provided charging instructions.

Making a Warranty Claim
Contact our customer care team at info@minimalight.com with:

  • Your order number
  • Product details
  • Description of the issue
  • Photos if applicable

Minimal Light reserves the right to examine the product to verify warranty coverage. Shipping costs for warranty claims will be for the customer.

This warranty gives you specific legal rights, and you may also have other rights which vary by region. For complete warranty details or to initiate a claim, please contact our customer care team.

For our standard return policy outside of warranty claims, please see our Return Policy section.